Privacy Policy

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There are two types of personal information subject to privacy rights:

1. Information that Identifies a Specific Person: This includes information that can identify an individual alone or combined with other details. Sometimes, a person's name alone may be considered personal information if unique. Generally, an individual's name combined with additional details constitutes personal information. Examples include:

• Home address
• Email address
• Telephone number
• Social media identifiers
• Age
• Nickname
• Detailed physical description
• Neighborhood of residence
• Educational background
• Medical history

2. Personal Nature Information About an Identifiable Individual: This encompasses any information of a personal nature related to an identifiable individual. Examples include:

• Race, national or ethnic origin, color, religion, age, sex, sexual orientation, marital or family status
• Educational, medical, psychiatric, psychological, criminal, or employment history
• Financial status or details of financial transactions
• Social security number or other unique identifiers
• Fingerprints or blood type
• Personal opinions or views on social or political issues
• Opinions of others about the person
• Any information that could be embarrassing or damaging to an individual's reputation or that a reasonable person would prefer to keep private

3. The Personal Information We Collect

Given the nature of our business and the reasons users visit our Website and engage with us, the personal information we collect and use includes:

• The identification details necessary for account creation and service use: name, email address, and password.
• Information that aids in enhancing our services, Website, and business processes.
• Data for conducting user relationship audits, management procedures, and marketing efforts, including identifying service improvements and additional products or services that may interest users.
• Information to help us better manage and enhance our users' overall experience with us, ensuring continued business relationships and improved user experiences on our Website.

For additional details, please refer to the section "Other Information We Collect."

4. Why We Collect Personal Information and Your Consent

We collect personal information to:

• Ensure our Website functions as expected and provide users with a personalized experience.
• Enable users to purchase our services.
• Fulfill our contractual obligations to users and take necessary steps to enter into contracts with users.
• Serve other purposes as described in this Policy.

Information Collection and Usage

We collect personal and non-personal information to operate our business and Website effectively. This information is essential to ensure our offerings meet the evolving needs of our users and that our Website's design and navigability are optimized for an excellent user experience.

Examples of the types of information we collect and how we collect it can be found in the section "Other Information We Collect."

We collect personal information for the reasons outlined in this Policy. We do not collect personal information for any other purpose. Specifically, we do not gather personal information that is not necessary for users to use our services for us to communicate with users, including:

• Providing service updates and support.
• Operating our business (e.g., maintaining proper records).
• Making additions or improvements to our Website or Application(s).

Duey.ai is a business-to-consumer (B2C) company. Minors (children) should not use our services. If you have not reached the age of majority in your jurisdiction, do not:

• Enter any personal information in any form on our Website.
• Provide personal information by any other means.
• Transact or attempt to transact business with Duey.ai.
• Continue to browse our Website.

By using our services, you consent to our collection and use of personal information inline with the policies of this Policy. In browsing our Website or using our Application, you are consenting to our collection and use of personal and non-personal information originating from your usage as described in this Policy.

If you want us to refrain from collecting or using personal information, please do not browse our Website or use our services. If you must use our services but do not wish to provide personal information, you may contact our Privacy Compliance Officer (PCO) at hello@duey.ai to discuss potential alternatives. Please indicate "Privacy Inquiry" in the subject line when contacting our PCO.

If you object to our information collection while accessing our Website, please contact our PCO at hello@duey.ai. We will make reasonable efforts to delete and permanently destroy any personal information collected until you inform us of your wishes. Non-personal (anonymous) information will not be deleted.

When you contact us through a form on our Website or Application, you are consenting to our collection and use of the personal information you have provided. If you contact us by any other means, you consent to our collection and use of the personal information you provide. This may include email marketing, from which you may unsubscribe.

We will first obtain your consent if we wish to use your personal information for any purpose other than those outlined in this Policy.

Internal Access To Personal Information

Personal information is restricted to Duey.ai employees who need it to (i) develop and provide our services and (ii) offer user support. Employees only have access to the specific information necessary for their roles.

We may share personal information with affiliated companies. If we do, we will require these companies to adhere to this or a similar privacy policy. Affiliated companies include:

• Duey.ai's parent company.
• Any subsidiary companies.
• Joint venture partners.
• Any other entities we control or are under common control.

When third-party contractors have or could have access to personal information, we require them to treat it with the same level of confidentiality that we do. For instance, an IT contractor providing system maintenance might have access to personal information while performing their services. Other third-party services that involve access to personal information include data analysis, hosting services, marketing, and product development. Specific third-party contractors to whom we provide personal information are listed in the section "Other Information We Collect."

External Disclosure of Personal Information

Apart from the circumstances detailed in this Policy, Duey.ai only shares personal information with third parties when a reasonable person would expect such disclosure—for example, hiring a third party to provide user support services (e.g., Help Desk).

Duey.ai will disclose personal information if required by a court order or other legal obligations (for example if we are in receipt of a subpoena or summons). Unless legally prohibited, we will attempt to notify the user of such an order or directive to disclose personal information, allowing them to contest the order.

We will also disclose personal information to the appropriate authorities to report criminal or potentially criminal activity, including fraud against us or our users, or to protect the security of our users and their data and their intellectual property. By using our Website and/or Application, you consent to the reasonable exercise of our discretion in these matters.

We do not sell users' personal information.

Retention of Personal Information

We retain personal information indefinitely to allow users to purchase services in the future and to provide ongoing service updates and support.

When disposing of personal information, we ensure it is done securely to prevent privacy breaches, such as shredding paper files and permanently deleting electronic records. Information retained solely for statistical purposes will be anonymized and no longer considered personal information.

If a user requests to delete their personal information, we will comply. To request the deletion of your personal information, please get in touch with our Privacy Compliance Officer (PCO) at hello@duey.ai and include "Privacy Inquiry" in the subject line.

Safeguards

We implement industry-standard administrative, electronic (such as SSL encryption), and security measures to protect your personal information from unauthorized access.

Data Breaches

While we take reasonable steps to secure personal information, no security measures are foolproof, and no data storage or transmission method can be safeguarded entirely against interception or misuse. Information stored online is particularly vulnerable to unauthorized access and misuse.

In the event of a data breach that poses a significant risk of harm to users, we will take the following steps:

• Notify users of the violation if their personal information was or may have been accessed or affected.
• Inform users of the specific personal information that may have been accessed or affected, if known.
• Advise users on steps to reduce the risk of harm from the breach, such as changing passwords or monitoring accounts.
• Notify users when the breach has been addressed, and the risk to their data has been mitigated.
• Inform applicable government authorities of the breach if required by law.

Your Access to Your Personal Information

You have the right to know what personal information we have in our records.

If you want a copy of your personal information, please get in touch with our Privacy Compliance Officer (PCO) at hello@duey.ai. Please include "Privacy Inquiry" in the subject line when contacting our PCO.

If your personal information is inaccurate or incomplete, please inform our PCO, and we will correct it.  

Global Availability and Compliance

Duey.ai offers its services to anyone with internet access, providing products or services related to our offerings. Our users are located globally.

We have made all reasonable efforts to build this Privacy Policy in a way that complies with the laws of all jurisdictions. We have included special provisions to meet specific regulatory requirements in California, the European Economic Area (EEA), and the U.K.

If you believe we are not handling your personal information according to the privacy regulations in your country, please email our Privacy Compliance Officer (PCO) at hello@duey.ai. Please include "Privacy Inquiry" in the subject line when contacting our PCO.

You have the right to have your concern reviewed by our PCO in the with regard to laws and regulations that apply to you. You will be informed of the review's outcome and the steps we may take to address your concern, including any changes or amendments to this Policy or our practices as they apply to users in your country.

1. Duey.ai's Privacy Compliance Officer

Duey.ai has appointed an official as its Privacy Compliance Officer (PCO) to ensure adherence to our obligations regarding the confidentiality of personal information.

To contact our PCO, please email hello@duey.ai and include "Privacy Inquiry" in the subject line.

Other Information We Collect

Whenever you visit our Website or interact with us electronically, we gather information about your preferences or device. This data is primarily used to ensure our Website functions as expected and to provide a personalized experience. While this information typically does not identify you personally, it can sometimes.

We collect various types of information, such as the date and time of your visit, browser type, Internet Service Provider (ISP), IP address, navigation history, and pages viewed on our site. This information may not identify you individually, but combined with other data, it might primarily be if you have provided personal information during your visit.

We use this information to optimize our Website, maintain our internal security audit log, conduct usage and trend analysis, manage system administration, and gather aggregate demographic information for market research and related purposes. We share this data, including personal information, with third-party service providers for analysis, storage, and data aggregation.

Since this information could identify an individual, we treat it as personal information. We use it solely for legitimate business purposes, including understanding user interactions with our services. We do not use it for any other purpose.

By using our Website or interacting with us electronically, you acknowledge and agree to our collection of this information. If you disagree, please refrain from using our Website or interacting with us electronically.

Cookies

Cookies are small text files placed on your computer by websites to enhance functionality, remember user preferences, and improve user experience. They also provide website owners with information for legitimate business purposes. You can learn more about cookies [here].

We use cookies for all the reasons mentioned above. Some cookies are placed by third-party companies that provide us with analytics and other services. This helps us understand user interactions with our Website and how our services are used, aiding in developing new services and upgrading existing ones.

Google

We utilize Google Analytics tools to understand better how our Website is used, including user numbers, session statistics, geolocation, and browser/device information. Specifically, Google Tag Manager helps us manage tags that track user actions and collect data for analytics. Google Search Console provides search-engine-related data to optimize traffic to our Website.

Google's policies require that no personal information be passed to Google. More information about Google's policies can be found [here].

Ad Services

We use Google Ads to promote our Website on Google's search engine without disclosing personal information. Similarly, we use Meta Ads to advertise on platforms like Facebook and Instagram, sharing only aggregate, anonymous data.

We partner with Microsoft Clarity and Microsoft Advertising to track and analyze user interactions with our Website through behavioral metrics, heatmaps, and session replays. This data helps us optimize our site, ensure security, and improve our products/services. Please visit the Microsoft Privacy Statement for more details on how Microsoft uses your data.

Other Third Party Service Providers

The following companies provide services to us:

• Vercel is our Application server, and Cloudflare is our web host. Google is our database and authentication provider. 
• Mixpanel & Google Analytics for analytics may be used on our Website and/or Application.
• SendGrid We use SendGrid for email marketing.
• Stripe is our payment processor
• Openai, Google, and Anthropic provide some generative AI capabilities

This means that the data you enter into our Website and/or Application may be subject to the policies of these providers, as permitted by applicable data protection laws.

Service Providers and Personal Information

We share personal information with our service providers and acknowledge our ultimate responsibility for its security. We ensure that these providers protect and use personal information lawfully. You can view each company's privacy policy by clicking on their names.

Other User-Tracking Technologies

We may use web beacons (also known as trackers) on our website. Web beacons help website owners track the usage of users who click on an advertisement for their product or service on a third-party site to evaluate the effectiveness of that advertising. Web beacons collect specific information, including but not limited to cookie reference ID, date and time of visit, and a description of the page where the web beacon is installed. They do not collect personal information.

Opting out of web beacons used on web pages is not possible. However, because web beacons work with cookies, you can limit their use by deleting cookies or changing your browser's settings.

Managing Cookie Settings

You can manage your cookie settings to clear or block specific or all cookies. Blocking all cookies may affect your user experience or make our Website unusable. You can access your cookie settings and make changes via your browser settings. Note that clearing all cookies will result in the loss of all website preferences.

Amendments to This Privacy Policy

We update this Privacy Policy periodically. If the "Date of Last Amendment" is later than your last review, please reread the Policy. Continued use of our website and/or purchasing our services implies your consent to collect, use, and disclose your personal information as described in this Policy.

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